About PriceLabs:



PriceLabs was founded in 2014 by IIT / Kellogg Alumni and has been growing rapidly over the past couple of years. We serve thousands of customers in 100+ countries and our team is distributed between 8 countries.


We are a market-leading revenue management tool for the vacation and short-term rental industry. We are an SMB/Mid-market focused product with mostly self-serve and some sales-assisted motion.

Our customer base grew 10x since 2019 and in 2022:

Our team grew 3x
We raised $30 million in funding from Summit Partners
We joined hands with Rental Scale-Up to deliver in-depth market insights and actionable news to hosts & property managers
We continue to grow exponentially backed by a strong team to take us to the next level.



Why join PriceLabs?



Work with an industry-leading product that has thousands of customers worldwide, and our customers love the product! (NPS in the 70s, Customer reviews here)
Work with a global team (8 countries and counting) of passionate individuals that accept open communication, empowerment, and a shared focus on customer success.
We are a freemium product, so marketing leads the charge on customer acquisition.
We are a remote-first organization and accept work from home as the norm.
Unlimited PTO | Free Insurance | Remote Work | WFH Setup Allowance | Flexible Working Hours | Annual Bonus Scheme | Org-wide Workation

About the Role:

In the Product Specialist role, you will be the first layer of communication with our customers. You will wear many hats, and your work will have a real impact on the success of PriceLabs' customers and their business. Our customers love the support and service we provide and your role will be to not only uphold similar standards but set new standards.



This is a night shift role: 6 PM - 2 AM IST, 10 PM - 6 AM IST and any five (5) days of the week.



Taking ownership of customer issues reported and seeing problems through to resolution
Conducting product walkthrough and providing resolutions to customers' queries
Researching, diagnosing, troubleshooting, and identifying solutions to resolve customer issues
Provide prompt and accurate feedback to customers
Ensure proper recording and closure of all issues
Answering questions over email, phone calls, & live video calls.
Finding ways to go above & beyond to help customers

About You:



Empathy, and patience.
Curiosity and a problem-solving mindset.
Previous experience at a start-up or in a customer support role.
Strong analytical background - our product is very math and numbers-heavy!
Solid verbal, written, presentation, and interpersonal communication skills
Experience with Databases (including SQL queries), Microsoft Excel, Powerpoint
Experience working with Zohodesk or other support/service software

PriceLabs is an equal opportunity employer. We are committed to providing equal opportunity in all aspects of employment. We do not discriminate based on race, colour, religious creed, national origin, ancestry, sex, age, veteran status, marital status or physical challenges.