What we do: AI Service Management (AISM)

There are many examples of disruption in the consumer space – Uber disrupting the cab industry, Airbnb disrupting the hospitality industry and so on; but have you wondered who is disrupting support and operations? Aisera helps make businesses and customers successful by offering consumer-like user experience for support and operations. We have built the world’s first AISM solution for IT, HR, Customer Service, Facilities, and IT/Cloud Operations. With Aisera, organizations can provide a personalized and proactive experience for users by automating the resolution of tasks and actions.



The Team

We are a small but passionate team of 100+ based in the Bay Area. Aisera’s seasoned founding team has led companies through several prior successful startups and acquisitions. We give our employees a lot of responsibility and ownership of their work, and we hire people from a very wide range of backgrounds and experience. Our team members operate with a high degree of empathy for our customers and each other.

What You'll Do:

Writing product specifications for engineering and data science teams
Collect feedback from customers and prospects to create a unified product backlog
Be the CEO for your product area - end-to-end responsibility from idea to production
Establish shared vision across the company by building consensus on priorities leading to product execution
Deliver Product roadmaps for your area of responsibility
Enable Customer Success teams in go-lives and continuous improvement
Work with Marketing on GTM product assets
Support Sales & Pre-sales in sales cycles and closing deals


What You'll Need:

2 - 5 years of Product management experience
Experience developing/launching products/technologies within one or more of the following: AI, Cloud, SaaS, RPA Enterprise Applications, Internal Help Desk, Customer Support
Experience driving product vision, go-to-market strategy, and design discussions.
Experience creating strategic product roadmaps, working with cross-functional teams.
Knowledge of multiple functional areas such as Product Management, Engineering, UX/UI, Sales, Customer Support, Sales, Pre-Sales and Marketing.
Bachelor’s or Master's Degree in Computer Science
MBA preferred but not a prerequisite
Startup experience
Enterprise SaaS PM experience
Domain expertise in IT, HR or Customer Support
Benefits of Aisera

Fun place to work

Demanding job

Great team

Great opportunity



Aisera Benefits

Medical, dental, and vision benefits

Holidays and flexible PTO

Paid family leave

401(k) plan

Stock Options

Employment Assistance Program